Hold on Moment, Please

1.      The following sentences are do people usually use when on the phone, except...............

A.    Tell me, who’s calling?

B.     One moment please.

C.     What are you doing?

D.    I want to speak your parents

E.     Could I leave a message, please?

2.      Put the ollowing phrases in the correct order

1. This is Anggi of Tiger Computers

2. Hello, I’d like to speak with Mr Sasmita

3. Hold the line, please. I’ll put you through.

4. May I ask who’s calling please?

5. Gogoo Tour, good morning

A. 1-2-3-4-5

B. 5-2-4-1-3

C. 2-4-3-5-1

D. 5-3-4-1-2

E. 5-4-3-2-1

The following dialogue  is for questions 3 to 6.

Receptionist    : Ticket section, good morning

Guest               : Hello. (3) ...........................................

Receptionist    : What time, sir/

Guest               : (4) .....................................................

Receptionist    : Sorry, sir. We’re sold out.

Guest               : What about the next show?

Receptionist    : We still have a few seats left for 9pm

Guest               : (5)................................................. I’ll take three

Receptionist    : what seats would you like, sir?

Guest               : Not too close to the screen, please.

Receptionist    : Yes, sir. In row 17. (6)............................

Guest               : Wang Hui

Receptionist    : See you tomorrow at the nine o’clock show, sir

Guest               : thank you.

The best answer for number 3 is....................

3.      A. May I have your name, please?

B. That’s fine

C. Would you spell that, please?

D. The seven o’clock show, please.

E. I’d like to make a reservation for tonigh, please.

The best answer for number 4 is....................

4.      A. May I have your name, please?

B. That’s fine

C. Would you spell that, please?

D. The seven o’clock show, please.

E. I’d like to make a reservation for tonigh, please.

5.      A. May I have your name, please?

B. That’s fine

C. Would you spell that, please?

D. The seven o’clock show, please.

E. I’d like to make a reservation for tonigh, please.

6.      A. May I have your name, please?

B. That’s fine

C. Would you spell that, please?

D. The seven o’clock show, please.

E. I’d like to make a reservation for tonigh, please.

7.      Which one the sentence that express leave-taking?

A.    May I ask who’s calling, please?

B.     Is one-thirty all right?

C.     Ticket section, good morning

D.    Thank you for calling..good bye...

E.      One moment please.

8.      Which one the sentence that express greeting?

A.    May I ask who’s calling, please?

B.     Is one-thirty all right?

C.     Ticket section, good morning

D.    Thank you for calling..good bye...

E.      One moment please.

9.      What will you say when you can’t hear on the phone?

A.    Sorry?

B.     Good morning

C.     Hello

D.    Hold on, please

E.     Who’s calling please?

10.  What will you say when you dont’t understand on the phone?

A.    Hello

B.     Good aternoon

C.     Hold on, please

D.    Good bye..

E.     Please speak slowler

The following dialogue  is for questions 11 to 14.

Receptionist    : Hello, the Garuda Hotel

Guest               : Hello. This is Krishna. Do you have rooms for a family?

Receptionist    : We have two twin rooms. Is that all right?

Guest               :  Yes, that’s fine. How much is bed without breakast,please?

Receptionist    : Seven hundred thousand rupiahs per room, per night.

Guest               : Good, I’ll take those rooms

Receptionist    : Would you repeat your name, please?

Guest               : Krishna Umar

Receptionist    : Would you repeat that again, please?

Guest               : Krishna Umar

Receptionist    : Thank you for your choice to stay in the Garuda Hotel.

Guest               : You’re welcome

11.  Krisna Umar is a...........in the Garuda Hotel

A.    Receptonist

B.     Patien

C.     Guest

D.    Office boy

E.     Manager

12.  Krisna Umar reserved ........in the Garuda Hotel

A.    Menu

B.     Drink

C.     Room

D.    Uniform

E.     Taxi

13.  What is the main idea of the dialogs

A.    Making an appointment with receptionist

B.     Booking a room in hotel

C.     Booking a restaurant in hotel

D.    Making an appointment with a doctor

E.     Reserved for meeting

14.  Based on dialogs. Which mean the same phrases with you’re welcome

A.    Hang on

B.     Pardon

C.     That’s okay

D.    With pleasure

E.     sorry

15.  When you’re making a call, what will you say?

A.    Please speak up

B.     Please speak slower

C.     Good morning..

D.    You’re speaking too quickly

E.     Could you repeat that, please?

16.  Which one the expressions to make an appointment?

A.    Good morning, I’d like to meet...

B.     Who is calling please?

C.     Hello, good morning...

D.    May I speak  to .....?

E.     Hello, Indra speaking..

17.   Tell the time at 10.45 in the digital or classical system..

A.    It’s a quarter to ten

B.     It’s a quater past ten

C.     It’s a quarter past eleven

D.    It’s a quarter to eleven

E.     It’s a half past eleven

18.  Tell the time at 08.30 in the digital or classical system

A.    It’s a quarter to nine

B.     It’s a quater past nine

C.     It’s a half past eight

D.    It’s a half to eight

E.     It’s a half past nine

19.    Tell the time at 02.45 in the digital or classical system

A.    It’s a quarter to two

B.     It’s a quater past two

C.     It’s a quarter past three

D.    It’s a quarter to three

E.     It’s a half past two

20.    Tell the time at 11.30 in the digital or classical system

A.    It’s a quarter to eleven

B.     It’s a quater past eleven

C.     It’s a half past eleven

D.    It’s a half to eleven

E.     It’s a half past thirty